Here’s what my clients are saying about me…
When we were ready to buy our first home, we wanted to work with a realtor who we can trust, has integrity and would have our best interests foremost in their mind. We decided to work with Joanne, whose husband Chin, is my colleague at UBC, and we were happy we made that decision.
On our first meeting, Joanne gave us a thorough rundown of the requirements for home buyers and answered the many questions we had. She also made it clear what costs would be incurred and was upfront in clarifying that we did not have to pay for her services but that it was the seller’s responsibility. This we really appreciated as we expected that although some realtors might say this upfront, they might also add that it is up to us buyers to consider paying them ‘something’.
During the house-hunting process, she was very proactive in providing us with listings on the market that were within our needs and budget, and in contacting listing agents regardless of whether the listing was provided by her or was found by us. She was always ready to accompany us for home viewings unless we said it was not necessary, and she would always follow up on what we think of the home we just viewed, and engage us in a meaningful comparison of homes.
She also made the offering process very convenient for us especially since this usually had to be done during office hours when my husband and I were working. She communicated our questions and concerns to the listing agents in a timely manner while giving us some time to deliberate on what we want/would work for us. She sometimes even had to work late into the night and on weekends to follow up on some matters. She also helped us with some strategies for making a good offer, and when an offer did not make it, she had a reassuring and supportive attitude. We attribute our acquisition of the home that we finally got to her constant follow up and effective strategies. She also helped us with a checklist of things to do prior to closing and even offered help in communicating with the listing agent/previous owners if it was needed way after the closing date.
Throughout the process, Joanne did her best to help us. She was honest and polite even when some listing agents seemed arrogant. She seems to engage in the real estate business not just as a source of income but as an opportunity to be of help to others. We would absolutely recommend her services if you are looking for a realtor you can trust, and want the home-search process to be a pleasant and rewarding experience.
Well done Joanne and thank you very much!
Carlo & Bernardita
I had the pleasure of working with Joanne in the fall of 2015 for the purchase of my first home. As a first-time home owner, I had many questions and Joanne was extremely open and receptive to all of them. She truly went out of her way to ensure that any questions and concerns I had were answered to the best of her ability. When she could not find the answers herself, she made sure she acquired them from the appropriate sources in a timely manner.
I must also commend Joanne for her handling of a situation involving a purchase for a property that did not complete (for reasons out of her control). She handled the entire situation with the utmost professionalism and class. I cannot commend her enough for handling what must have been a difficult situation.
When I finally found my dream home, Joanne was nothing short of extremely helpful during the entirety of the home purchasing process. Even while I was out of town for a week while we were closing the sale, Joanne was pro-active and remained in constant contact. She was never more than a phone call or text away.
In short, I fully recommend, without any reservation, Joanne’s services for any sort of real estate transaction. She truly went above and beyond, and I could not have done it without her! I will certainly go to her for any of my future real estate needs.